How I Designed Private Equity's First-Ever Digital Platform

Overview

The one with a fintech Saas, where I led the end-to-end product design of a complex investment experience, that unlocked new funding opportunities, generated new business leads and created excitement thanks to numerous industry awards. 

Categories

Dashboard

Fintech

Date

Mar 3, 2025

The project setup

Team setup

Senior Product Designer
2x Product Managers
Engineering Lead
2-4x engineers
Compliance manager
Head of Finance Product
Finance Product strategist

My role

Digital Experience Discovery
Strategic Product Definition
End-to-end Product Design
Rapid Product Design Validation
Remote & in-person user testing

Outcome

An intuitive investment flow, built seamlessly on top of an existing b2b wealth management dashboard.

The problem

A leading wealthtech platform, saw an opportunity to be the first on the market to offer semi-liquid investment funds and launch a new investment product experience on the client trading dashboard. 

Key goals

Define product experience

Define product experience

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Validate the product market fit

Validate the product market fit

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Help wealthtech startup unlock

Help wealthtech startup unlock

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a new revenue stream

a new revenue stream

Discovery
Strategy
Design
Engineering
Phase 01

Discovery
& Research

I started by undertaking a thorough research of other wealthtech and comparative Saas dashboards, interviewing existing customer that expressed interest in semi-liquid investments.

AuditUser ResearchTech Exploration
Phase 02

Setting
Product Principles

Next I worked closely with the product manager to agree on a set of experience principles. This helped to set the direction on which we made all future product decisions

RoadmapPositioningMetrics
Phase 03

Interface
Design

After that, I produced a set of intuitive, beautiful screen flows. At each step, I validated my decisions with the investment expert. I always balance the requirements of complex finance and compliance with the user need to bring clarity to it all

UI DesignPrototypingDesign System
Phase 04

Testing
& Refining

Next, I validated the design decisions with AI generated synthetic users, trained on previously captured user tests, as it was not possible to bring in real users for reasons of disclosure

User testingSynthetic Users

Product story

Enable wealth managers and their clients to seamlessly access and manage evergreen private market investments through a simple, transparent, and intuitive platform experience that balances liquidity, operational ease, and compliance at every step.

Design principles

1

FLUIDITY

Visual Clarity Use of iconography Lottie Animation

1

FLUIDITY

Visual Clarity Use of iconography Lottie Animation

1

FLUIDITY

Visual Clarity Use of iconography Lottie Animation

2

LIGHTWEIGHT

Empower Insight Limit Distractions Deliberate emphasis

2

LIGHTWEIGHT

Empower Insight Limit Distractions Deliberate emphasis

3

CONTROL

Focused Statistics Encourage Habits Go with Best Practice

3

CONTROL

Focused Statistics Encourage Habits Go with Best Practice

Progression of a fund detail page template

Product decisions

Not every problem had a clean fix. These were two moments where the work meant choosing between two imperfect paths and being honest about what the choice cost.

Balancing visual & data hierarchy

Challenge

Avoid overwhelming users with visual noise

Colored tag variants confused users

Design was failing color accessibility standards

Measured time to decision increased

Trade-off

Accepted

Alert & tag system highlighting only actionable items

Only items that require user actions are highlighted

Use icons aswell as color

Updated design systems use of colors

Displaying variable data

Challenge

Page layout didn't work with large amount of data missing

20% of funds' had less than 50% content

Missing performance data made some users question & distrust the opportunity

Data was not telling a compelling narrative

Trade-off

Accepted

Shipped fallback layouts

Shipped with alternative layouts

Funds with little to no data vs data heavy

Testing showed increase scannability of data

Product decisions

Not every problem had a clean fix. These were two moments where the work meant choosing between two imperfect paths and being honest about what the choice cost.

Balancing visual & data hierarchy

Challenge

Avoid overwhelming users with visual noise

Colored tag variants confused users

Design was failing color accessibility standards

Measured time to decision increased

Trade-off

Accepted

Alert & tag system highlighting only actionable items

Only items that require user actions are highlighted

Use icons aswell as color

Updated design systems use of colors

Displaying variable data

Challenge

Page layout didn't work with large amount of data missing

20% of funds' had less than 50% content

Missing performance data made some users question & distrust the opportunity

Data was not telling a compelling narrative

Trade-off

Accepted

Shipped fallback layouts

Shipped with alternative layouts

Funds with little to no data vs data heavy

Testing showed increase scannability of data

Multi user permission & information architecture

Portfolio before/after

Considering experience of wealth managers to individual investors.

Making the right investment choices

The fund list emphasises key datapoints, scannability, and filtering thanks to granular taxonomy of all fund types.

Understanding the fund opportunity

Detailed metrics are presented in a way that is digestable and aligns with wealth managersโ€™ workflow.

Fund card on the left is fixed, highlights key dates with a CTA to place an investment.

Error prevention

Closing a trade is associated with lot of stress. Rather than creating a frictionless journey. The process actively engages the wealth manager, resulting in fewer errors.

Viewing the portfolio

Complex reporting on fund performance emphasises data access and scannability, to help advisors build a narrative how the position in private market is evolving.

Product decisions

Not every problem had a clean fix. These were two moments where the work meant choosing between two imperfect paths and being honest about what the choice cost.

Multi-user Information Architecture

Challenge

Design had to work for B2C & B2B investors

B2B users were creating workarounds

High barrier of entry for B2C users

Account managers were getting confused

Trade-off

Accepted

Shipped reworked multi-user account navigation

Tested navigation concepts for B2C & B2B

I flagged an opportunity for whitelabelling a product

Ongoing measurement & learning

Merging the product with legacy designs

Challenge

Integrate this greenfield product with existing features

I've identified design system drift between existing & proposed product releases

Datapoints didn't align across the two investment methods

High risk of error

Trade-off

Accepted

Redesigned the design system

Updated legacy designs

Pulled back on some more innovative features

Continuously updated the pattern library

Product decisions

Not every problem had a clean fix. These were two moments where the work meant choosing between two imperfect paths and being honest about what the choice cost.

Multi-user Information Architecture

Challenge

Design had to work for B2C & B2B investors

B2B users were creating workarounds

High barrier of entry for B2C users

Account managers were getting confused

Trade-off

Accepted

Shipped reworked multi-user account navigation

Tested navigation concepts for B2C & B2B

I flagged an opportunity for whitelabelling a product

Ongoing measurement & learning

Merging the product with legacy designs

Challenge

Integrate this greenfield product with existing features

I've identified design system drift between existing & proposed product releases

Datapoints didn't align across the two investment methods

High risk of error

Trade-off

Accepted

Redesigned the design system

Updated legacy designs

Pulled back on some more innovative features

Continuously updated the pattern library

Examples of design documentation for handover

Applying AI to product design process

Limited options to test with wealth managers meant I had use more experimental methods and get insights by creating synthetic users using large language models.

To do this I fed a custom gpt with previous  transcripts of interviews, and iterating over 100+ versions of instructions and prompts to reach a point where I was 90% confident the responses were aligned with responses of a real wealth manager. 

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What did I learn

Complex financial products will always have multiple solutions to problems

Complex B2B Saas product
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What did I learn

With company decision to place work under NDA, I had to find creative ways of testing the concepts, either through synthetic user testing, internal validation, and mock demo's.

Synthetic user research
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What did I learn

Learn on the project and learn quick to understand the topic

Complex financial terminology